Frequently Asked Questions

Ordering

To place an order, simply browse our website and add the desired items to your cart. Once you're ready to checkout, provide your shipping information and payment details.

While we strive to accommodate changes, it may not always be possible once the order has been processed. Please contact our customer service team as soon as possible if you need to make any modifications.

Payment

Featured Option: Buy & Pay via Amazon
  • To provide you with the ultimate peace of mind and an extra layer of buyer protection, we proudly support purchasing and paying through Amazon.
  • How it works: You can choose to redirect to our Official Amazon Flagship Store to complete your checkout.
  • Benefits: This allows you to use your existing Amazon account, saved payment methods, and Amazon Prime benefits. Your payment information will be processed entirely within Amazon’s world-class, ultra-secure ecosystem.


Payment Methods Supported on Our Website
  • If you choose to complete your purchase directly on our website, we accept the following secure payment methods:
  • Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
  • Digital Wallets: Apple Pay and Google Pay.
  • Express Checkout: PayPal.

Yes, our website uses secure encryption to protect your payment information.

Return

To return an item, please follow the instructions provided in our return policy. You'll typically need to contact our customer service team to initiate the return process. >>> Returns and Refunds Policy

The return shipping costs will depend on our return policy. Please refer to the policy for specific details. >>> Returns and Refunds Policy

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at support@saxitoe.com, we will reply you as soon as possible. Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

Shipping

Our shipping times vary depending on your location and the items you've ordered. Please refer to our shipping information for estimated delivery times. >>> Shipping Policy

Yes, you can track your order using the tracking number provided in your shipping confirmation email. >>> https://www.17track.net/en

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at support@saxitoe.com, we will reply you as soon as possible. Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
Shipping Methods Free Shipping Fast Shipping
Cost Free $6 per piece
Shipping Time 3-7 Days 2-3 days
Delivery Area To United States To United States